Policy
1. Cancellation
You may ask us to cancel a recurring AutoNow.ai plan at any time by emailing [email protected]. Please use the email address associated with your account and include the plan you want to cancel.
Cancellation stops the next renewal. Unless a different right applies under local law or the checkout terms, access continues through the paid billing period and the current period is not automatically prorated.
2. Refund requests
If you believe a charge was made in error, contact us within 14 days of the charge. Tell us the transaction date, the email used at checkout and why you are requesting a refund. Do not send a full card number, password or API key.
We review requests fairly, taking into account the circumstances, the service purchased, usage and any rights required by applicable law. An approved refund is sent to the original payment method through Paddle. Bank or card processing times may vary.
Unauthorized or duplicate charges should be reported as soon as possible. If your request concerns a payment you do not recognize, Paddle may also be able to help using the support details in your receipt.
3. Billing details
Any paid plan or add-on renews according to the billing interval selected at checkout. Prices are shown in USD; taxes or other amounts required by your location may be calculated at checkout. Paddle processes payments and may appear on your receipt or transaction record.
We may update plan pricing for future billing periods. If a change affects your recurring plan, we will provide notice where required and you can cancel before the new price applies.
4. Contact
For cancellation or refund help, email [email protected]. We will use the information you provide to locate the transaction and respond to your request.